User:Linkthewindow/Arbitration and Mediation

On the Urban Dead Wiki, the Arbitration system was designed for resolving simple edit conflicts between users. In reality, however, most Arbitration cases are to do with disputes between users. This policy attempts to create a Mediation system specifically aimed at solving edit conflicts, and change the Arbitration system so it more specifically pertains to interuser disputes. Finally, it also attempts to better outline steps that should be taken before arbitration or mediation, in an attempt to "cool down" the situation before it becomes serious. Arbitration or Mediation should only be a last resort.

The Dispute Resolution Process

Heavily influenced by the process at Wikipedia

Before taking any cases to Arbitration or Mediation, it is essential that users attempt to "talk out" their differences. Usually, most situations can be diffused before having to go to a more formal level of dispute resolution. In short talk it out with any users that you are having issues with, and try to refrain from petty arguments. Usually user talk or article talk pages can come in handy for contacting any users you have having issues with.

If the above steps fail, you may want to contact a neutral third party to recommend a course of action. Their decision is merely helping you and cannot be enforced.

Then and only then should you attempt to find a formal method for dispute resolution. Please note that any cases where it is clear that the users have not attempted dispute resolution before requesting formal dispute resolution may be removed.

There are two options for formal mediation, namely:

• Arbitration - for interpersonal disputes between users. Arbitrators are elected by the Wiki community every six months (five arbitrators, elections held in June and January,) serving a one year term.
• Mediation - functioning more like current Arbitration, Mediation is over the content of pages. Mediators cannot rule on interpersonal matters, only matters concerning the content of pages in the mainspace.

Arbitration decisions can be enforced by bans, while a Mediator's cannot.

Mediation

Mediation is a formal way for a dispute regarding the content of a page to be solved. Disputes that regard the content of a page, but are interpersonal in their nature should be taken to Arbitration.

Mediation requests shall take place at a new page, UDWiki:Administration/Mediation. Every mediation request is expected to contain:

• The page(s) involved.
• The users involved in the dispute
• The reason for the conflict

A user filing a mediation request should also inform any other users that are named in the case, as well as a list of potential mediators he will be willing to choose (the Mediator must be agreed upon by both parties, like today's Arbitrators.)

The method for selecting Mediators is simple-both users simply agree on someone that they agree that will be impartial and conduct the case properly.

Once the mediation case is opened, the Mediator shall take statements from any sides involved in the case, offer an opportunity for rebuttal, ask questions if required, and then rule. This is similar to the current Arbitration system. Any comments irrelevant to the mediation should take place on the case's talk page.

Mediation is a completely voluntary process, and mediation cannot be "forced" on a user or group of users.

Mediation "Decisions"

Mediators have a lot less power when it comes to making a decision. They only have authority over articles, not talk pages, group pages, or user pages. Mediation is only for content disputes.

The only power that a mediator has is to decide on what revision/edit of the page is more suitable. Although there decision can be enforced by vandal warnings and bannings, the mediator may not rule to have a user banned, promoted or demoted, ban users from editing any part of the wiki (including the page in question,) or generally anything outside a basic content disagreement.

It is recommended that if users have a interpersonal problem while attempting to mediate, they go to arbitration.

Arbitration

Arbitration is a formal way to solve a dispute regarding an interpersonal dispute between users. Arbitration is done by committee, and a committee of five arbitrators is elected on a year-term. Elections are held every six months.

Arbitration requests shall take place at the current Arbitration page. An Arbitration request shall contain:

• A list of users involved in the dispute
• Any users indirectly involved
• Any reasons for the conflict
• The length of the conflict
• Any pages that may be affected by a ruling

Users requesting arbitration must also contact all users involved in the case.

The Arbitration committee shall then consider the request, and if it should proceed into a formal case. Frivolous cases will be removed at this stage.

Once an arbitration case has been opened, statements from both parties will be taken, a chance for rebuttal shall be offered, and questions asked/further statements if needed. Both users should feel that they have been given equal time during the case. In a case involving more then two users (ie: [Group of Users] vs [Group of Users]) then each group can ether release a joint statement, or each user in each group being given individual space to comment.

Users should refrain from making overly long statements, and should be kept as concise as possible.

Arbitration cases shall be moved to their own page (UDWiki:Administration/Arbitration/[User] vs [User]) on the formal opening of the case.

Arbitration decisions and remedies

There are two ways the Arbitration Committee may make a decision. There decision is made up of two parts:

• A finding of fact
• A remedy

The "finding of fact" is where the arbitration committee settles on a finding specific to the case. These should take the form of:

Example User has not engaged in Example Behavior

These findings of fact should be kept as short and as to-the-point as possible.

The "remedy" is a way of settling the case. A remedy is not a punishment. They take the form of:

Example User cannot edit Example Guy's talk page for a period of one month.

Remedies can take the form of one of the following.

• Example User is limited to one revert on Example Article per day
• Example User cannot edit Example Guy's talk page for a period of one month
• Example User is cautioned against making personal attacks
• Example User is on attack parole-if they attack any user for a period of a month, then they will be escalated
• Example User is banned for editing Example Pages for one week
• Example User is blocked for 24 hours as cooling-off time

Arbitration committees can not use the following as remedies:

• Example User is promoted to Sysop
• Example User is demoted
• Example User is permanently banned
• Example User must apologize to Example Guy

Arbitration committees should take great care when banning a user, and this ban should only be a "cooling-off" period, so a user has a chance to evaluate what they are doing wrong. Arbitration committees may not ban any user for a period longer then forty-eight hours. Arbitration committees may also not escalate a user, arbitration is not vandal banning, and thus, any bans done as a result of an arbitration are not recorded at Vandal Data. Finally, it is recommended that arbitrators refrain from banning users from the UDWiki:Administration namespace unless in a serious case.

The breaking of an arbitration decision is serious, and will result in a level three escalation, and thus a twenty-four hour ban. Such escalations and bans will be recorded at vandal data.

The Role of the Arbitrator and Arbitrator Elections

Unlike Mediators, Arbitrators are elected, both to serve the interest of the community, and as they have powers that a mediator does not have. There shall be five arbitrators, all serving one year terms. Elections shall be held every six months, with one vote per arbitrator up for election.

Any user can nominate him/herself to be an arbitrator, or be nominated. System Operators and Bureaucrats have no restriction on the ability to nominate.

Arbitrators will be elected on two "lines:"

• Line A- elections in January. Two Arbitrators elected
• Line B- elections in June. Three Arbitrators elected

Arbitration elections shall be held in a similar style to Bureaucrat elections, with the two/three people with the most votes being appointed.

The Arbitration Committee may also nominate a clerk to help out with the general maintenance of arbitration cases, and to act as a back-up arbitrator.

In the event of an arbitrator leaving the Wiki for any reason another election is held to fill the arbitrator's spot on his line. If an election is due in less then two months on that line, the new arbitrator does not have to stand.

In the event of a conflict of interest in the case, the Arbitration Committee may nominate a back-up arbitrator for the case. It is recommended that the back-up arbitrator be the clerk, sysop, or bureaucrat. The back-up arbitrator shall be selected by the Committee, but it is expected that the users involved be involved in the selection.